Effective Date: 01/12/2025
Complaints Policy
At BulkifySMS, we value customer feedback and are committed to resolving any issues or concerns you may have with our services. This Complaint Policy explains how you can raise a complaint and how we handle it to ensure fair and efficient resolution.
How to File a Complaint
If you have a complaint about our services, please contact us through the following channels:
- Email:support@bulkifysms.com
- Phone: +1 (717) 516-5561
- Complaint Form: [Trust to design the template and insert a link to Complaint Form]
- Social media: Send us a chat directly on any of our social media handles.
- AI Chatbot: You can use the AI Chatbot available on the Bulkifysms platform to submit your complaints.
When submitting a complaint, please include the following information:
- Your name and contact details
- A clear description of the issue or concern
- Any relevant dates or transactions
- Any supporting documents or evidence, if applicable
Acknowledgment and Response Time
We will acknowledge receipt of your complaint within a few hours. Our team will begin reviewing your complaint and aim to provide a complete resolution or update within 5 business days depending on the type of complaint lodged. If additional time is required, we will keep you informed of the progress.
How We Handle Complaints
Upon receiving your complaint, we will:
- Acknowledge the Issue: We will confirm that your complaint has been received and provide an estimated timeline for resolution.
- Investigate: Our team will investigate the issue by reviewing the details you’ve provided and analyzing any relevant data.
- Provide a Resolution: We will offer a solution or response based on our findings. If the complaint is found to be valid, we will take corrective action to prevent recurrence
- Follow-Up: We may follow up with you to ensure that the resolution meets your satisfaction and address any further concerns.
Escalation
If you are not satisfied with the resolution or handling of your complaint, you can escalate the matter to a senior manager or supervisor by requesting it via email or phone. We will escalate the issue within 5 business days and continue working towards a satisfactory solutionConfidentiality
All complaints will be treated confidentially. We will only disclose the information you provide to relevant parties involved in the resolution of your complaint, and in compliance with our legal obligations.Continuous Improvement
We use the feedback and complaints we receive to improve our services and customer experience. Bulkifysms is committed to learning from complaints and implementing any necessary changes to our processes to prevent future issues.Changes to This Policy
Bulkifysms may update this Complaint Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date.Privacy Policy.
